Leading, Motivating and Communicating

Leading: a leader empowers staff (not controls); by valuing and respecting workers a manager can lift firm productivity and workplace culture.

Motivating: motivated workers always perform at a higher level than unmotivated. Positive reinforcement and recognition is key to creating intrinsic motivation for staff (not just pay)

Communicating: is a critical managerial skill to nurture the human element of organisations. Human beings require clarity and emotional engagement. Having a two-way process of communication is essential for the success of a firm.