Maintenance

Process of attending to the wellbeing, safety and health of employees; also focuses upon the management of communications throughout the organisation, the management of conflicts / issues in the workplace, and the compliance with industrial agreements / legal responsibilities.

Human Resource has a strong administrative role within a firm to ensure that all employee concerns and needs are addressed. The maintenance phase includes:

• The development of record systems and processes to systematically manage employee information;

• Compliance with legislation in remuneration (payments) and conditions;

• Catering to flexible work needs of individual staff (holiday periods, sick leave, maternity leave, part-time, flexi-hours, child-care arrangements) while also ensuring that the broader organisational goals are met;

• The management of performance appraisal systems to measure individual and team bonuses / rewards; retaining information and utilising to improve performance;

• The equitable distribution of rewards and incentives for performance; benefits include monetary and non-monetary to retain workforce;

• Address employee grievances (complaints) regarding work related matters; establishing systems and process for dealing with conflict in the workplace (negotiation and mediation).

Accurate and systematic management of internal human resources is essential for successful business operations. The maintenance of employee needs is essential to comply with legislation, keep staff happy and motivated, which leads to higher performance (service, revenue, profitability).