Development

Process of enhancing the skills of employees through training, mentoring, coaching and performance management. 

This is focused upon retention of employees through increased satisfaction and the continued improvement in performance; resulting in increases firm customer service, higher revenues and higher profitability. Employee motivation / skills leads to higher performance.

• Induction: Initial training / orientation for new recruit where information on practices, processes, work culture, location, code of conduct, expectations are provided.

• Training: Enhance attitudes and performance; adapt workforce to changing business conditions to ensure retain competitive edge (market share, revenue, profit)

• Organisational Development: Altering systems and hierarchies to improve employee autonomy and retain talented staff. Provide learning opportunities and targeted delegation of responsibility to identified future leaders.

• Mentoring: Establishing systems to pair younger employees with more experienced (usually higher in firm) to transfer knowledge and advice on career growth; typically focused more on a personal relationship, increases loyalty to firm.

• Coaching: Establishing systems to ensure lower skilled workers can improve their skills and performance in specific work roles; typically focused on the transferral of set skills in a more impersonal relationship within the firm.

• Performance appraisals: The systematic process of analysing and evaluating employee performance against operational KPI / sales performance for strengths and weaknesses. This provides clear directions in terms for training and development for staff.