Qualitative Indicators

Business Culture and Worker Satisfaction:

Indicators that are difficult to define and change; must use qualitative data to understand cultural issues and levels of worker satisfaction. Both are related: circumstances of positive business culture typically result in high levels of worker satisfaction.

Employers must understand how their employees feel about their work, the management of the firm and the workplace culture. Best results arise when feedback is confidential, anonymous and analysed by an unbiased expert (no attachment to firm).

Business culture: the underlying attitudes, practices, rituals and beliefs of a firm. Effective leadership is critical in fostering a positive culture, where employees feel recognised, valued and empowered. A poor culture spills over into other indicators such as staff turnover, absenteeism and disputes. A holistic approach is required to change a culture; it takes time and persistence, the right leadership team, and honest appraisal of the current position of the firm.